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These Terms and Conditions ("Terms") govern the provision of services by EPC Certs ("we," "us," or "our") to our clients ("you" or "your") for obtaining Commercial Energy Performance Certificates (EPCs).

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By booking, confirming, or otherwise engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

 

1. Services Offered

We provide Commercial Energy Performance Certificate (EPC) assessments for commercial properties. Our services include conducting assessments, issuing EPCs, and providing guidance on energy efficiency improvements tailored to commercial premises.

 

2. Client Responsibilities

a. You agree to provide accurate and complete information about the commercial property for which the EPC assessment is required.

b. You will ensure access to the property for the survey at the agreed-upon date and time, or a cancellation fee may be charged as detailed in clause 5.

c. You will ensure the property is safe and free from health and safety risks that could endanger the surveyor or prevent the survey being carried out.

d. You will provide any requested documentation in a timely manner.

e. You agree that we have the right within the entire property to take measurements, take photos, and make notes to enable the production of the EPC.

f. You will ensure that the property address you have supplied is correct, as there will be a £40 charge to amend the EPC once it has been lodged.

g. If a draft EPC and/or Recommendation Report has been supplied to you, you will notify us immediately if you think any of the information contained in the certificates is incorrect.

 

3. EPC Assessment

a. We will conduct the EPC assessment based on the information provided and in accordance with relevant regulations and standards applicable to non-domestic EPCs.

b. The EPC will be issued following a satisfactory survey. However, we do not guarantee a specific energy efficiency rating or any specific outcome.

c. Any additional visits to the property will incur an additional charge.

d. We will not supply you with site notes, floor plans, photos, or data files that were used in the production of the EPC.

e. We provide the EPC electronically only, via the government register. No printed or hard copies will be issued by us.

f. Any changes required to the EPC or Recommendation Report once lodged will incur further charges.

 

4. Payment

a. Our fees for Commercial EPC services are as communicated to you by telephone or email during the booking process.

b. Prices are exclusive of VAT (we are not VAT registered, so no VAT will be charged and, for the avoidance of doubt, nor can any be reclaimed).

c. Payment will become due in full on completion of the survey unless alternative payment terms have been agreed in writing, payable within 7 days of invoice.

d. The EPC Certificate and Recommendation Report and any other documents will only be made available to you and lodged once we are in receipt of cleared funds.

e. We reserve the right to claim statutory interest at 8% above the Bank of England base rate at the date the debt becomes overdue in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002, and we may also recover reasonable debt recovery costs.

f. You agree to make payment by bank transfer.

 

5. Cancellation and Rescheduling

a. To cancel or reschedule an assessment, you must give us at least 24 hours’ notice.

b. Notice of cancellation or rescheduling must be given in writing (email is acceptable).

c. We reserve the right to charge a cancellation fee, being 50% of the agreed fee, if adequate notice is not provided as detailed in clause 5(a), payable within 7 days of invoice.

 

6. Liability

a. Our liability for any losses, damages, or expenses arising from the provision of services is limited to the extent permitted by law.

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b. We shall not be liable for any indirect, special, incidental, or consequential losses or damages, whether in contract, tort (including negligence), or otherwise, including (but not limited to) loss of profit, loss of business, loss of opportunity, loss of goodwill, or loss of rent arising out of or in connection with the provision of our services.

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c. The total liability for all claims whatsoever arising out of or in connection with our services shall not exceed the limits of our insurance cover, being £2,000,000 for public liability and £5,000,000 for professional indemnity, or such other amounts as may be notified to you in writing.

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7. Confidentiality

a. We will treat all information provided by you in connection with the assessment as confidential and will not disclose it to third parties without your consent, except where required by law.

b. This obligation does not prevent us from disclosing information to accreditation bodies, regulatory authorities, or the government EPC register where required.

 

8. Governing Law

a. These Terms are governed by the laws of England & Wales, and any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts of England & Wales.

b. If any provision of these Terms is held, in whole or in part, to be unenforceable for any reason, the remainder of that provision and of the entire agreement shall be severable and remain in effect.

 

9. Contact Information

If you have any questions or concerns regarding these Terms, please contact us on 01707 538 089 or info@epccerts.com.