Terms and Conditions
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These Terms and Conditions ("Terms") govern the provision of services by EPC Certs ("we," "us," or "our") to our clients ("you" or "your") for obtaining Commercial Energy Performance Certificates (EPCs). By engaging our services, you agree to be bound by these Terms.
1. Services Offered
We provide Commercial Energy Performance Certificate (EPC) assessments for commercial properties. Our services include conducting assessments, issuing EPCs, and providing guidance on energy efficiency improvements tailored to commercial premises.
2. Client Responsibilities
a. You agree to provide accurate and complete information about the commercial property for which the EPC assessment is required.
b. You will ensure access to the property for the survey at the agreed-upon date and time, or a cancellation fee may be charged as detailed in clause 5.
c. You will ensure that there are no danger or risks posed by the property which could endanger or prevent the surveyor carrying out the survey.
d. You will provide any requested documentation in a timely manner.
e. You agree that we have the right within the entire property to take measurements, take photos and make notes to enable the production of the EPC.
f. You will ensure that the property address you have supplied is correct as there will be a charge to amend the EPC once it has been lodged.
g. If a draft EPC and/or Recommendation Report has been supplied to you, you will notify us immediately if you think any of the information contained in the certificates is incorrect.
3. EPC Assessment
a. We will conduct the EPC assessment based on the information provided and in accordance with relevant regulations and standards applicable to non-domestic EPCs.
b. The EPC will be issued following a satisfactory survey. However, we do not guarantee a specific energy efficiency rating or any specific outcome.
c. Any additional visits to the property will incur an additional charge.
d. We will not supply you with site notes, floor plans, photos or data files that were used in the production of the EPC.
e. No hard copy of the EPC will be supplied. A link to the government register will be supplied to enable you to download, view and print the certificates.
f. Any changes required to the EPC or Recommendation Report once lodged will incur further charges.
4. Payment
a. Our fees for Commercial EPC services are as communicated to you by telephone or email during the booking process.
b. Prices are exclusive of VAT (we are not VAT registered, so no VAT will be charged and for the avoidance of doubt nor can any be reclaimed).
c. Payment will become due in full on completion of the survey unless alternative payment terms have been agreed in writing.
d. The EPC Certificate and Recommendation Report will only be made available to you and lodged once we are in receipt of cleared funds.
e. We reserve the right to claim statutory interest at 8% above the Bank of England base rate at the date the debt becomes overdue in accordance with the late payment of Commercial Debts (Interest) Act 1998 as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002.
f. You agree to make payment by bank transfer.
5. Cancellation and Rescheduling
a. To cancel or reschedule an assessment, you must give us at least 24 hours’ notice.
b. We reserve the right to charge a cancellation fee, being 50% of the agreed fee, if adequate notice is not provided as detailed in clause 5(a).
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6. Liability
a. Our liability for any losses, damages, or expenses arising from the provision of services is limited to the extent permitted by law.
b. We shall not be liable for any indirect, consequential, or incidental damages you may incur in connection with the EPC, Recommendation Report, advice given or survey.
7. Confidentiality
We will treat all information provided by you in connection with the assessment as confidential and will not disclose it to third parties without your consent, except where required by law.
8. Governing Law
a. These Terms are governed by the laws of England & Wales, and any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts of England & Wales.
b If any provision of these Terms is held, in whole or in part, to be unenforceable for any reason, the remainder of that provision and of the entire agreement shall be severable and remain in effect.
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9. Contact Information
If you have any questions or concerns regarding these Terms, please contact us on 01707 538 089 or info@epccerts.com.
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